Vendors and consultants of electronic service solutions are unanimous in identifying the following as ways EBP services can save your organization money:While there is great potential for savings in these areas IPayX recognizes that many companies, after spending extraordinary amounts of money to implement other systems, never realize the savings they expected from their EBPP.
Accelerates cash flow – Customers paying electronically pay more quickly, plus you gain days-sales-outstanding lost to slower mailed payments.
Reduces billing expense – Sending documents electronically to customers reduces the costs associated with mailing statements. Plus, payments made with eInvoice Delivery ServiceSM can be applied automatically, reducing the time and potential for error present with manual posting.
Contains customer service expense – Online tools are available to both staff and consumers to send or obtain information and initiate service without the involvement of a customer service agent.
Improves customer satisfaction – As business becomes increasingly competitive, your ability to respond more quickly and efficiently will enhance customer service and satisfaction which serve as key differentiators for success.
The IPayX Difference for the Biller
For your customer service agents and cashiering staff the IPayX Difference is based on tools which enable them to assist customers quicker and more efficiently. Workload and costs are reduced and customer service is improved.
The IPayX Difference for the Payer
IPayX eServices solutions are focused on the needs of the end user – your customer. Our service provides the ability to make payment online and access financial data or request information 24x7.
Reprint by Secure Email
eArchive provides electronic storage and viewing of documents on the Web or CD. eArchive accepts print files or scanned images and delivers industry standard, indexed PDF files that can be read on any platform or operating system. Think PDF files are too big? Our "Data Nugget" technology shrinks the size so they are no bigger than most Web pages, and the quality is outstanding.
Aggregation Model vs. Biller Direct
Providing online bill payments to retail customers will cost the banking industry around $903 million in 2008 as banks outsource the providing of user interfaces and customer service to third parties. This is opposed to biller direct online payments in which customers pay the biller directly and the costs are offset by gains in productivity and work efficiency.
