Vendors and consultants of electronic service solutions are unanimous in identifying the following as ways EBP services can save your organization money:While there is great potential for savings in these areas IPayX recognizes that many companies, after spending extraordinary amounts of money to implement other systems, never realize the savings they expected from their EBPP.
Accelerates cash flow – Customers paying electronically pay more quickly, plus you gain days-sales-outstanding lost to slower mailed payments.
Reduces billing expense – Sending documents electronically to customers reduces the costs associated with mailing statements. Plus, payments made with eInvoice Delivery ServiceSM can be applied automatically, reducing the time and potential for error present with manual posting.
Contains customer service expense – Online tools are available to both staff and consumers to send or obtain information and initiate service without the involvement of a customer service agent.
Improves customer satisfaction – As business becomes increasingly competitive, your ability to respond more quickly and efficiently will enhance customer service and satisfaction which serve as key differentiators for success.
The IPayX Difference for the Biller
For your customer service agents and cashiering staff the IPayX Difference is based on tools which enable them to assist customers quicker and more efficiently. Workload and costs are reduced and customer service is improved.
The IPayX Difference for the Payer
IPayX eServices solutions are focused on the needs of the end user – your customer. Our service provides the ability to make payment online and access financial data or request information 24x7.
Spam is Proliferating
Spam is a growing problem. You need an expert to help you make sure your business communication gets through. One particularly nasty variant of email spam is sending spam to mailing lists (public or private email discussion forums.) Because many mailing lists limit activity to their subscribers, spammers will use automated tools to subscribe to as many mailing lists as possible, so that they can grab the lists of addresses, or use the mailing list as a direct target for their attacks.
Growth Rate of EBP
TowerGroup estimates that nearly 24 million Americans currently use electronic billing and payment services (EBP). Usage is increasing at a compound annual growth rate (CAGR) of 18% and is set to rise from 2.11 billion transactions in 2008 to 3.87 billion in 2012.
