The IPayX Difference for the Payer

IPayX eServices solutions are focused on the needs of the end user – your customer. Our service provides the ability to make payment online and access financial data or request information 24x7.

Electronic bills look exactly like printed bills

Documents stored in eArchive Document Service^SM are a faithful reproduction of the bills you print and send to your customers. The customer doesn't have to learn a new billing format or translate from their paper bill to an electronic one. A recent study indicated more than 70% of billers felt it important that online documents look exactly like printed ones to ensure maximum return on improvements in customer service.

All billing and payment information is maintained online

We store all billing and payment information for customer accounts in a database so customers can make payments on any account for any charge.  This also ensures that customers who want to get information about current or past bills can retrieve it from your eServices site without the need to contact a customer service agent. 

The delivery and payment process are totally separate

With most EBPP solutions, if customers enroll for electronic delivery they are required to pay electronically.  For bill payers concerned about placing payment information on the Internet, this is a problem.  Thirty-two percent of consumers do not receive documents electronically because they are forced to pay electronically. At IPayX, we have alleviated this concern by separating the delivery and payment processes.  Customers can choose to receive bills electronically and pay with a paper check, or they can receive their bill via paper and pay electronically.  Of course, they can also choose to both receive and pay bills electronically.

Since the electronic bill is identical to the paper bill, the customer can print it and send the coupon portion in with a check. 

All payment information, including lockbox fonts and other payment processing data, is properly rendered to ensure the payment is processed through the paper payment system.  Optionally, you can permit customers continue receiving their bills via mail and pay electronically using our PayNow feature.

Critical information, such as address, marital status and insurance, can be changed by customers online

With IPayX, customers can update their records for you! This helps them avoid waiting on the phone or calling during non-work hours and you avoid the need to have a customer service agent manually take the information. This reduces cost and the possibility of error and at the same time enhances customer satisfaction.

Communicate interactively with customer service through secure email messaging

In addition to sending information updates, customers can also communicate interactively with customer service through a secured email channel. Based on your industry needs, this can be a very powerful tool to help address the cost of customer service in situations which may require the exchange of information, including:

Start/stop service

Request additional service

This feature allows agents to respond when available and helps reduce peak staffing requirements. It also provides a fully documented audit trail, which meets regulatory guidelines, for each interaction. Finally, it increases customer satisfaction at minimal cost.

 

To assist you in evaluating the impact the IPayX Difference can have on your business we have developed an ROI model accompanied by a Users Guide. To determine your company’s ROI using the IPayX Difference simply enter the requested information about your business.  Fixed IPayX costs for the solutions discussed here are already contained in the model.  To obtain a copy of our ROI model contact IPayX today.