The IPayX Difference for the Biller

For your customer service agents and cashiering staff the IPayX Difference is based on tools which enable them to assist customers quicker and more efficiently. Workload and costs are reduced and customer service is improved.

Electronic bills look exactly like printed bills

Customer service agents use eArchive Document Service^SM to view an exact replica of the customer’s bill, enabling them to be more helpful in less time. This reduces costs and helps eliminate customer frustration.

Payments can be taken over the phone or over the counter

A customer service console provides the ability to collect credit card or check payments when the customer calls, or at point of service. Credit card payments are authorized instantaneously to ensure payment. Low cost card mag stripe readers are available to further lower the cost of credit card payments.

Payments can be taken on new or established accounts

One process for all payments reduces time required for balancing and reconciliation.

Voids and refunds can be issued against any payment taken through your eService site

Voids and refunds can be for the full or partial amount and may be issued against both check and credit card payments, eliminating the expense of writing a check through your accounts payable system.

All payment data is sent to you daily in an Electronic Remittance Advice (ERA)

This means you can automatically apply payment and refunds, or void transactions directly to your billing system which avoids the cost and potential for error associated with manual posting.

Payment plans can be established in real-time for those customers not able to pay a bill in a single payment

Once established, a payment plan automatically remits funds from an account provided by the customer on a weekly, bi-weekly, or monthly schedule. In addition, the plan can automatically be ended if the balance on the customer’s account reaches zero prior to the last scheduled payment. Collections are increased and work is reduced.

Pay for performance programs are supported with no additional cost

By providing a unique customer service payment interface in which every payment taken by an employee is identified, the payment audit trail is enhanced and collection data can be used to support incentive programs.

Conversion of checks received from customers bank bill-pay system into electronic transactions

In many cases your customers may choose to pay their bill through their bank’s on-line bill pay system. Generally these payments are made through a check generated and sent to you without a payment coupon. These payments cost more for you to process, or if you utilize a bank lockbox service will result in additional fees. When you implement an IPayX eService solution we automatically register you in one of the major ob-line bill pay repositories. This repository is used by bill pay systems to check for an electronic address to which a payment can be sent prior to a check being produced. If your company is registered in the repository the transaction will be delivered to you, through IPayX, as an electronic payment eliminating the additional time and effort or lockbox fees for that transaction. 

To assist you in evaluating the impact the IPayX Difference can have on your business we have developed an ROI model accompanied by a Users Guide. To determine your company’s ROI using the IPayX Difference simply enter the requested information about your business.  Fixed IPayX costs for the solutions discussed here are already contained in the model.  To obtain a copy of our ROI model contact IPayX today.