eInvoice Delivery Service^SM

IPayx"s eInvoice Delivery Service^SM provides:

The ideal internet billing and customer service solution for consumer billing by simplifying payment collection processes, providing an additional communication channel for customers and enhancing customer service.
 
eInvoice Delivery Service^SM exceptional capabilities:

Enables customers to make payments at their convenience anywhere they have access to the internet
Provides customers with real-time access to personal billing information in support of customer self-service
Allows 24/7 secure communications with customer service, not just during regular office hours
Provides customer service agents with a broad range of tools that significantly reduce the time required to address customer billing issues
Permits customer service agents to set up payment plans in real-time, without requiring extensive Q&As with patients.

eInvoice Delivery Service^SM features:

Secure Customer Enrollment

Uses dual source authentication which locks down customer information
Allows customers to enroll without the need for a customer service agent
Can be established on first customer contact to ensure customer adoption

Data Availability

Converts data streams for print statements, letters, quality reports and other documents into exact e-replicas and makes them available for viewing in an electronic archive
Data is extracted from documents for use in payment and document processing
Customers can elect to have documents delivered electronically
 
Payment Capabilities for Customers

One-time payment without enrollment
Credit card, electronic check and debit card payments
Allows customers to store credit card and checking account information for automatic payments
Enables customers to pay on multiple accounts in one operation

Payment Capabilities for Customer Service Agents

Payments can be taken by your staff over the phone or over the counter
Use of low-cost card swipe terminals for over the counter payments
Ability to establish payment plans in real-time
Current telephone-based payment systems can be integrated into eInvoice Delivery Service^SM

Interactive Communications

Updating personal and account information
Asking billing questions
Adding industry-specific forms to support customer requests

Customer Service Support Tools

Full receipting enables agents to access and reprint receipts for all payments made through eInvoice Delivery Service^SM
Ad Hoc secure document delivery allows agents to send statements or receipts as encrypted e-mail attachments at customer request
Agents have the ability to assist customers with enrollment and answer questions about individual profiles
 
Extensive Reporting Mechanisms

Daily and monthly detailed and summary financial and operational reports
Query tool to create specialized reports
Reports and queries can be downloaded as required for further analysis

Transaction History

Every transaction initiated by the system, a customer or customer service agent is recorded into an activity log with a time stamp and ID
All access of customer data by customer service agents is also logged to ensure security
As an optional service, the activity log can be formatted for uploading into your CRM system

To speak with an IPayX representative to learn more about eInvoice Delivery Service^SM, please  Click HERE.