eCareView Healthcare Billing Portal^SM

 

What eCareView Healthcare Billing Portal^SM does:

Provides the ideal internet billing and customer service solution for healthcare providers by simplifying collection processes, assuring secure two-way communications and enhancing customer service in a self-pay environment.

eCareView Healthcare Billing Portal^SM exceptional capabilities:

Enables patients to make secure payments at their convenience anywhere they have access to the internet

Provides patients with real-time access to personal billing information to support customer self-service

 Allows 24/7 secure communications with customer service, not just during regular office hours

 Supplies customer service agents with a broad range of tools to significantly reduce the time required to address customer billing issues

Permits customer service agents to set up payment plans in real-time, without requiring extensive Q&As with patients

eCareView Healthcare Billing Portal^SM benefits:

Accelerates cash flow – Patients paying electronically pay more quickly, plus you gain days sales lost to slower mailed payments. One southeastern hospital realized a 19 day improvement on days sales through electronic payments.

Reduces billing costs – Sending documents electronically to patients reduces costs routinely incurred when mailing statements. Payments made through eCareView Healthcare Billing Portal^SM can be applied automatically, reducing the time and potential for error present with manual posting.

Contains customer service costs – Online tools are available to both staff and patients to send or obtain information and initiate service without the involvement of a customer service agent.

 Improves customer satisfaction – As healthcare becomes increasingly competitive, enhancing customer service and patient satisfaction will be key differentiators for success.

 eCareView Healthcare Billing Portal^SM features:

Secure Patient Enrollment

Uses dual source authentication which ensures HIPAA compliance
Allows patients to enroll without the need for a customer service agent
Can be established on first contact to help ensure patient adoption

Data Availability

Converts print streams for statements, EOBs, letters, status reports, and other documents and makes them available for viewing by patients and staff as exact replicas in an electronic archive
Data is extracted from documents for use in payment and document processing
Patients can elect to have documents delivered electronically

Payment Capabilities for Patients

One time payment without enrollment
Credit card, electronic check and debit card payments
Allow patients to store credit card and checking account information for automatic payment
Enables patients to pay on multiple accounts in one operation

Payment Capabilities for Customer Service Agents

Payments can be taken by your staff over the phone or over the counter
Use of low-cost card swipe terminals for over the counter payments
 Ability to establish payment plans in real time
Current telephone-based payment systems can be integrated into eCareView Healthcare Billing Portal^SM

Interactive Communications

Updating of personal and insurance information
 Asking billing questions
Pre-registration and appointment requests

Customer Service Support Tools

Full receipting enables agents to access and reprint receipts for all payments made through eCareView Healthcare Billing Portal^SM
 Ad Hoc secure document delivery allows agents to send statements or receipts as encrypted email attachments as requested
Agents have the ability to assist patients with enrollment and answer questions about individual profiles

Extensive Reporting Mechanisms

Daily and monthly detailed and summary financial and operational reports
 Query tool to create specialized reports
 Reports and queries can be downloaded as required for further analysis

Transaction History

Every transaction initiated by the system, a patient or customer service agent is recorded with a time stamp and ID into an activity log
All access of PHI by customer service agents is logged to insure HIPAA compliance
As an optional service, the activity log can be formatted for uploading into your CRM system

To speak with an IPayX representative to learn more about eInvoice Delivery Service, please  Click HERE.