eInvoice Billing Service - EIPP^SM 

What eInvoice Billing Service - EIPP^SM Does:

eInvoice Billing Service - EIPP^SM slashes administrative overhead by reducing the cost of creating and delivering invoices and statements. Line item commenting significantly reduces the time and difficulty involved with disputed invoices and helps ensure faster payment. Invoices received electronically can be paid electronically, which reduces Days-Sales-Outstanding (DSO) and related financial expense.

eInvoice Billing Service - EIPP^SM:

Electronic replicas of paper invoices can be grouped and delivered as single email attachments.

A broad variety of options enables payment of multiple invoices with a single transaction

Line item commenting gives your customers the ability to interactively question specific items from the online invoice, eliminating the potential for error associated with e-mails and phone messages. 

eInvoice Billing Service - EIPP^SM:

Accelerates cash flow – Electronic customers payments are more rapid than by mail, significantly reducing DSO.

Reduces invoicing costs – Sending invoices electronically reduces both printing and postage costs associated with mailing statements. Plus, payments made with eInvoice Billing Service - EIPP^SM can be applied automatically to your billing system, reducing the time and potential for error associated with manual posting.

Contains customer service costs – Easy-to-use online communications tools are available to both staff and customers, eliminating the telephone tag and delayed payments often associated with disputed invoices. 

Improves customer satisfaction – As business becomes increasingly competitive, your ability to respond more quickly and efficiently will enhance customer service and satisfaction which serve as key differentiators for success.

eInvoice Billing Service - EIPP^SM:

Secure Customer Enrollment

Uses dual source authentication which locks down customer information
Allows customers to enroll without the need for a customer service agent
Can be established on first customer contact to ensure customer adoption
A Trusted Gateway can be implemented so customers can access eInvoice Delivery Services through their enrollment in a previously implemented customer portal

Data Availability

Converts data streams for print invoices, statements, letters, quality reports and other documents into exact e-replicas and makes them available for viewing in an electronic archive
Data is extracted from documents for use in payment and document processing
Customers can elect to have documents delivered electronically

Payment Capabilities for Customers 

One-time payment without enrollment 
Credit card, electronic check and debit card payments
Allows customers to store credit card and checking account information for automatic payments
Enables customers to pay on multiple invoices across multiple accounts in one operation

Payment Capabilities for Customer Service Agents

Payments can be taken by your staff over the phone or over the counter
Use of low-cost card swipe terminals for will-call or over-the-counter payments
Ability to establish payment plans in real-time
Support for will-call or over-the-counter payments

Interactive Communications

Updating personal and account information
Asking billing questions
Email messaging system enables customers to comment on invoice line items and gives customer service agents the capability to respond to those comments with corrective action or additional information
Adding industry-specific forms to support customer requests

Customer Service Support Tools

Full receipting enables agents to access and reprint receipts for all payments made through eInvoice Delivery Service^SM
Ad Hoc document delivery allows agents to send statements or receipts as encrypted e-mail attachments at customer request
Has a role-based security system which supports the full participation of multiple stakeholders such as brokers and agents in addition to customers
Agents have the ability to assist customers with enrollment and answer questions about individual profiles

Extensive Reporting Mechanisms

Daily and monthly detailed and summary financial and operational reports
Query tool to create specialized reports
Reports and queries can be downloaded as required for further analysis

Transaction History

Every transaction initiated by the system, a customer or customer service agent is recorded into an activity log with a time stamp and ID
All access of customer data by customer service agents is also logged to ensure security
As an optional service, the activity log can be formatted for uploading into your CRM system

To speak with an IPayX representative to learn more about eInvoice Billing Service - EIPP^SM, please  Click HERE.