Electronic Service Solutions

Internet based solutions help businesses:

Accelerate cash flow – Customers paying electronically pay more quickly, plus you gain days-sales-outstanding lost to slower mailed payments. 

Reduce billing expense – Sending documents electronically to customers reduces the costs associated with mailing statements. Plus, payments made with eInvoice Delivery Service^SM can be applied automatically, reducing the time and potential for error present with manual posting.

Contain customer service expense – Online tools are available to both staff and consumers to send or obtain information and initiate service without the involvement of a customer service agent.

Improve customer satisfaction – As business becomes increasingly competitive, your ability to respond more quickly and efficiently will enhance customer service and satisfaction which serve as key differentiators for success.

IPayX provides these solutions with eServices that are cross-industry and industry specific. To learn more about eServices go to the IPayX eServices page.

Accepting Payments on the Web, in Your Backoffice and at Point-of-Service.

Reduces billing and collection costs and increase cash flow velocity.

Archiving Documents for Easy Retreival and Reprinting

 A service that provides an electronic archive of billing documents from which data is extracted to support customer service agents in meeting the needs of customers.

Delivering Documents Quickly and Securely

 Reduces the cost of sending statements, invoices, and other documents to customers, and provides a portal through which customer self service options can be provided.

Helping Customers Help Themselves

 Enables customers to obtain information and make requests without the intervention of  a customer service agent.

Improving the Efficiency of Customer Service

Provides a console through which customer service agents can access a powerful set of tools to help them address the needs of customers.

Customer Testimonial

"Med USA has been a partner with Centron Data Services for over 10 years.  Centron's quality of service, their reliability and adaptability to meet our needs has been paramount in our decision to continue with Centron year after year. 

When Centron unveiled their EBP solution, through IPAYX, we were confident Centron had done all of the necessary comparisons and testing to ensure they were providing a quality solution to us.  IPAYX's experienced implementation team was critical to us to ensure we had a well thought-out roadmap to help us implement this new solution with our clients.  IPAYX's customer service department has also been responsive to our questions and needs as they arise and has made us confident that we can stand behind this product."

-- Ben Cervinski, Vice President, Med USA, Inc.

Going Green

The majority of respondents – 51% - in a recent survey conducted by CheckFree cited the environment as a reason why they use EBPP services. Of these, 72% identified paper and clutter reduction as chief benefits, followed by tree conservation (19%) and reduction in gas consumption (16%)