Electronic Customer Self-Service
 

What Electronic Customer Self Service does:

Provides your customers with 24/7 information and interactive communication channels.

 Electronic Customer Self Service’ exceptional capabilities:

Enables 24/7 customer review of accounts via the internet, including detailed billing information and all credited payments.  In the case of healthcare, third party insurer payments can also be viewed.

Allows customers to send immediate updates and corrections for any billing information

Facilitates account review by individual customers, or by guarantors responsible for multiple customers

Enables secure, interactive email customer communications with service staff Provides for online payment and recording rather then requiring cashiers to accept payments, or A/R staff to receive and post them

Viewable and downloadable documentation from an online library

IPayX’s Electronic Customer Self Service’ benefits:

The best way to reduce customer service expense is to eliminate it. IPAYX’s eCSS enables your customers to enroll themselves through the secure portal we provide.  While the customer can perform his/her own enrollment, you still have the ability to do so during initial contact which helps drive adoption rates higher as self-service increases.

Once enrolled, the IPayX portal enables customers to handle account issues at a time convenient to them. In many cases they may only need to view data you’ve already posted online. In cases where additional information is required, it can be obtained by using IPayX’s interactive e-mail system which enables them to freely, yet securely communicate with your customer service agents.

Customers can also use our secure email feature to request application forms or additional services using an interactive document that provides for all necessary information.  Working symmetrically, it also gives customer service staff the ability to request and receive additional information from the customer.

IPayX’s Electronic Customer Self Service’’ features:

A secure customer portal branded to your company, along with the tools to maintain it as e-mail addresses, contact names or other enrollment information changes

Automatic customer email address testing is performed to ensure connectivity

Business-specific forms are added to support more productive site functionality

Detailed account information can be made available to customers through transmission of a daily file containing information such as recent payments and current balances which upon receipt is applied to the customer account